Privacy Policy

Entered into force on 1 February 2020.

Buying on the Costa Blanca (hereafter «we», «ACB») places great importance on the protection of your privacy. This statement sets out our privacy policy, that is, the processing of personal data collected through our website or online services, or more generally, as part of the services we provide.

We collect and process your personal data with the utmost care and in compliance with applicable legal provisions. Their treatment is limited to what is strictly necessary and only for the purposes described in this declaration. We store your personal data only for the period necessary for the provision of our services or for the period prescribed by law. In close collaboration with our hosting companies, we make every effort to protect our data banks from external intrusions, losses, misuse and falsification.

This declaration is based on the European Data Protection Regulation (GDPR). Although the GDPR is an EU regulation, Swiss data protection law is strongly influenced by EU law, and companies outside the EU or EEA are required, in some cases, to comply with the GDPR.

Data controller

Your data is processed by ACB which is the Controller.
This confidentiality clause applies to the personal data of any natural person using our services (“you”):

• users of our website;
• persons who wish to obtain additional information about our properties to be purchased;
• people who want to get guided tours of our properties to buy;
• as well as the people who subscribe to our newsletters.

In addition, this confidentiality clause describes

• the types of personal data we collect and process,
• how we process and protect this information, how long we keep it,
• with whom we share them,
• and what are your rights in relation to your personal data, and how you can exercise them.

Delegated Data Protection Service

The Common Administrative Service shall be responsible for compliance with the data protection provisions in force. If you have any questions about our privacy policy, please contact us at:

Acheter sur la Costa Blanca
21, avinguda de Fontilles
03780 Pego
Spain

nicolas@acb.immo

What data do we collect?

It depends on the nature of our relationship.

As a user of our site, we store information about your use (IP address, date and time, page visited, etc.), and we also store cookies (see the page on cookies used on our site). We use Google Analytics technology (Google Inc.,1600 Amphitheatre Parkway, Mountain View, CA 94043, USA). We use this technology to measure visitor response to our site and to evaluate the use of our website (including the number of times a page has been opened and the information accessed). If you have a personal account, we will store the necessary information.

As a user of our contact form, we store personal information, such as:

• your name and e-mail address.

As a user of our information request form for a specific property, we store personal information, such as:

• your name, phone number and email address.

As a requester of a commented visit, you are required to create a visit account for which we record personal information, such as:

• your first and last name, telephone number, e-mail address and address.

How do we use this information?

We perform all our processing on a legal basis, corresponding to (at least) one of the following categories:

• your consent, or your explicit consent,
• compliance with a legal, regulatory or contractual requirement,
• our legitimate interests, as described in the next section.

We use your personal data to:

• respond to your requests,
• create and manage your account on our site,
• send you newsletters or alerts about a property that could correspond to you,
• direct marketing actions, such as newsletters, promotions or offers,
• to exploit, evaluate and improve our activities (including the analysis, optimization and development of our services through statistics on the use of our website, etc.)
• protect us from fraud and other illegal activities, seeking to identify them, and prevent them, as well as in the event of lawsuits or other claims; and
• comply with applicable legal requirements, industry standards, contractual obligations and internal policy.

We may also use your information for other purposes, as long as we specifically inform you of this, at the latest at the time of recording such information, or with your consent.

What are our legitimate interests?

As Data Controller, ACB may process personal information for legitimate business purposes, including:

• the analysis, optimization, development or, in general, modification of our services;
• identification and prevention of fraud;
• improving the security of our network and information systems;
• better understanding of our visitors' interactions with our website.

Whenever we process data for these purposes, we carefully ensure that your rights are taken into account and respected. You have the right to object to such processing, and to know how to exercise this right, please refer to the section How to exercise your rights below.

How long do we keep your personal data?

We store personal data in our systems as long as it is necessary for our processing and to fulfil our legal obligations. We determine this period of time by considering:

• the need to have the data to provide you with the agreed services
• our legitimate interests, as described in this document
• compliance with your legal obligations in the context of a commented visit.

What information do we share?

We do not disclose the personal data we collect about you, except in the cases described in this privacy clause.

In addition, we may disclose personal data about you if required to do so by law or legal procedure; to law enforcement authorities or on the basis of a legal request for disclosure; and where we believe disclosure is appropriate to prevent bodily harm, damage or financial loss, or as part of an investigation into alleged illegal or fraudulent activities.

We also reserve the right to transfer your personal data in the event of a total or partial sale of our business or assets (including in the event of reorganization, dissolution or liquidation).

How do we protect your personal data?

We use appropriate technical, administrative and physical security measures to protect the information collected on this website. Unfortunately, no organization is able to guarantee absolute security in terms of information, especially for information exchanged on the Internet.

Do we transfer your data abroad?

Your personal data is hosted in Switzerland and processed in Spain.

Your personal data is not transmitted, sold or otherwise transferred to third parties, unless it is necessary for the performance of our legal obligations or you have expressly consented to it. ACB may also transfer data to third parties in so far as it is required to do so by legal provisions or by administrative or judicial decision.

What are your rights?

The legal framework gives you several rights regarding your personal data:

• Right of access and right of rectification: You have the right to access your personal data to verify that it is processed in accordance with the law. You also have the right to have your personal data corrected or completed in order to ensure the accuracy of the processing.
• Right to erasure (“right to be forgotten”), and right to limitation of processing: you have the right to ask us to delete your personal data, or to stop processing them if we are unable to delete them. In the context of guided visits, this right is applicable 24 months after receipt of the file.
• Right to object: you have the right to object at any time to our processing of your personal data, for reasons set out in the law and to compliance with the conditions issued during the solicitation of commented visits, without having to justify your decision.
• Right to object to decisions taken by automated means:  typically the use of cookies.

When the processing is based on your consent, you have the right to withdraw your consent at any time with effect for the future.

To exercise your rights regarding the processing of your personal data, please refer to the How to exercise your rights section below.

How to exercise your rights?

To exercise your rights, or to request the deletion of your data:

• simply by e-mail to the attention of Mr Nicolas Lepot at: nicolas@acb.immo

Please keep in mind that if you exercise your right to object, this may affect our ability to perform and provide services to you for your benefit.

How to contact us

If you have any questions or comments about this privacy clause or about our data processing, please contact us:

• by email to nicolas@acb.immo
• or in writing to
  Acheter sur la Costa Blanca
  21, avinguda de Fontilles
  03780 Pego
  Spain

Updates to our Privacy Policy

This confidentiality clause can be adapted at any time, to reflect changes in our privacy practices or legal framework. In case of significant change, we will try to warn you, including through a message on our website. In any case, we recommend that you check the version of this clause, the version published on our website is authoritative.